[cosyxu]

Hi Amo,

I have read some of the topics here about timezone issues.

Recently, I have upgraded from PM 3.1.X to PM 3.2.2, however, the timezone didn't change to my local time("Australia/Melbourne").

All I knew is to go to

1) In "php.ini", add

Code: Select all

 date.timezone = "Australia/Melbourne"

2) In processmaker/shared/sites/my_workflow/env.ini, add

Code: Select all

time_zone = "Australia/Melbourne"

But still, my ProcessMaker didn't change to this time zone, it still remains in UTC.

Any ideas? Please also find the attached screenshot.

Thanks,

Yuan

[amosbatto]

Did you restart Apache?
If you go to Admin > System in ProcessMaker, what timezone do you see?

[cosyxu]

Hi Amo,

Yes, I have restarted Apache many times.

And I have set up this as my local timezone as well(please refer to the screenshot).

Regards,
Yuan

[amosbatto]

It looks like Laravel in PM 3.2.2 is overwriting the timezone. What you need to do is edit the file processmaker/config/app.php
and add the line:

Code: Select all

    'timezone' => 'Australia/Melbourne',

So now the file will look something like this:

Code: Select all

<?php

use Illuminate\Cache\CacheServiceProvider;
use Illuminate\Filesystem\FilesystemServiceProvider;
use Illuminate\View\ViewServiceProvider;

return [
    'name' => env('APP_NAME', 'ProcessMaker'),
    'env' => env('APP_ENV', 'production'),
    'debug' => env('APP_DEBUG', false),
    'log' => env('APP_LOG', 'single'),
    'log_level' => env('APP_LOG_LEVEL', 'debug'),
    'cache_lifetime' => env('APP_CACHE_LIFETIME', 60),
    'timezone' => 'Australia/Melbourne',

    'providers' => [
        FilesystemServiceProvider::class,
        CacheServiceProvider::class,
        ViewServiceProvider::class,
    ],

    'aliases' => [
    ],

];

[cosyxu]

Hi Amo,

Thank you so much, timezone issue has been fixed.

Now the default timezone has been changed from UTC to my local timezone.

By the way, any ideas why the filter for email logs not working? (sort descending or ascending) Please refer to the screenshot.

Many thanks,

Yuan

[amosbatto]

I filed a bug report about this: https://processmaker.atlassian.net/browse/TRI-3528

[amosbatto]

The developers insist that the time zone with Laravel should be UTC. Does anyone see any problems in their installation of ProcessMaker when the default time zone is set to UTC? Are than any problems when the default time zone is not UTC?

We need feedback from people using ProcessMaker to know if this is a problem. If you find problems, please post screenshots.

[cosyxu]

The developers insist that the time zone with Laravel should be UTC. Does anyone see any problems in their installation of ProcessMaker when the default time zone is set to UTC? Are than any problems when the default time zone is not UTC?

We need feedback from people using ProcessMaker to know if this is a problem. If you find problems, please post screenshots.

Hi Amo,

As I have been mentioned earlier after I upgrade to PM3.2.2, the timezone remains to be "UTC" even if I make the correct changes, and this cause that all our case and email logs show UTC time, not local time, which really confuse our users.

After following your solution to change in the Laravel, then the timezone shows my local timezone, and all the emails and logs show the correct time. And so far, I haven't found any issue regarding this change.

Please see the attached screen for before and after the change.

Thanks,
Yuan

[Skipper]

Hello,

I have the same issue.
I will configure the workaround in the app.php
I use a three stage system, so I have a development system, a system-test system and a production system.
The development system and the system-test is up to date with version 3.2.2
I will test the workaround on my development system.

But a question is, could it be possible, that the issue can be fixed by using the configuration for multiple time zones?
But this I can't test beacaus it is an enterprise feature. I use the community edition.

Kind regards Timo

[amosbatto]

Skipper, I just tried in PM 3.3.0 Enterprise and I don't see the problem when I go to Admin > Logs > Email. It appears to only be an issue with the Community Edition that doesn't have time zone adjustment.

[AmirMosadeghzade2]

thankyou ... usefull

[tomolimo]

Hello,
I've PM Community Edition 3.3.0 and I've the Timezone issue too. All the date times in PM are now in UTC, and not in the 'Europe/Paris' like set in the env.ini and in the php.ini files.
I found today that the root cause is the Default timezone setting from Laravel in LoadConfiguration.php file where it is set by default to UTC (and not using the php.ini setting by default).
I found that it should be defined in the /config/app.php file and that after setting like you advised then all my date times are going to be in the correct timezone. Otherwise it was kept in the UTC.
Is it currently fixed in the 3.3.x versions?
Thank you,
Regards
Tomolimo

[tomolimo]

Hello,
I've PM Community Edition 3.3.0 and I've the Timezone issue too. All the date times in PM are now in UTC, and not in the 'Europe/Paris' like set in the env.ini and in the php.ini files.
I found today that the root cause is the Default timezone setting from Laravel in LoadConfiguration.php file where it is set by default to UTC (and not using the php.ini setting by default).
I found that it should be defined in the /config/app.php file and that after setting like you advised then all my date times are going to be in the correct timezone. Otherwise it was kept in the UTC.
Is it currently fixed in the 3.3.x versions?
Thank you,
Regards
Tomolimo

Fixed here: https://github.com/tomolimo/processmake ... 8ac1c7eb8e

Regards,
Tomolimo

[hossein]

Thank you very much for your reply.
solved problem.

Hello,
I've PM Community Edition 3.3.0 and I've the Timezone issue too. All the date times in PM are now in UTC, and not in the 'Europe/Paris' like set in the env.ini and in the php.ini files.
I found today that the root cause is the Default timezone setting from Laravel in LoadConfiguration.php file where it is set by default to UTC (and not using the php.ini setting by default).
I found that it should be defined in the /config/app.php file and that after setting like you advised then all my date times are going to be in the correct timezone. Otherwise it was kept in the UTC.
Is it currently fixed in the 3.3.x versions?
Thank you,
Regards
Tomolimo

Fixed here: https://github.com/tomolimo/processmake ... 8ac1c7eb8e

Regards,
Tomolimo

[haniayer]

Dealing with the same problem. Finally find the solution. Thanks!

[tomolimo]

Dealing with the same problem. Finally find the solution. Thanks!

Hello,
What solution did you applied?
Thank you,
regards,
Tomolimo

[DIRKINI]

Decent, need to accomplish something like this with mine.