How to restore a canceled task

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ashkufaraz
Posts: 163
Joined: Mon Sep 22, 2014 9:36 am
Country: Iran
Location: Iran,Yazd
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How to restore a canceled task

Unread postby ashkufaraz » Wed Sep 24, 2014 11:37 am

hi
How can to restore a canceled task?
Is it possible return canceld task to TO_DO?
i work with data base and tables( APPLICATION,APP_DELEGATION,SUB_APPLICATION,APP_THREAD)
and could return a canceled task to TO_DO but does not run only be shown in the list TO_DO.
رمضان کریم است
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liliana
Posts: 2420
Joined: Wed Jun 01, 2011 11:24 am

Re: How to restore a canceled task

Unread postby liliana » Thu Sep 25, 2014 9:11 am

Hi,

You have to modify the following tables by looking for your case number:

APPLICATION
- APP_STATUS change to TO_DO

APP_DELEGATION
- DEL_THREAD_STATUS change to OPEN
- DEL_FINISH_DATE change to NULL

APP_THREAD
- APP_THREAD_STATUS change to OPEN

Then your case will be on your inbox without executing any derivation.

Let me know if this helps you.

Regards,
Liliana Iriarte
Technical Writer

TingTingXie
Posts: 33
Joined: Mon Aug 25, 2014 5:40 am

Re: How to restore a canceled task

Unread postby TingTingXie » Tue Jan 13, 2015 5:27 am

liliana wrote:Hi,

You have to modify the following tables by looking for your case number:

APPLICATION
- APP_STATUS change to TO_DO

APP_DELEGATION
- DEL_THREAD_STATUS change to OPEN
- DEL_FINISH_DATE change to NULL

APP_THREAD
- APP_THREAD_STATUS change to OPEN

Then your case will be on your inbox without executing any derivation.

Let me know if this helps you.

Regards,


Hi, Liliana

Thanks.
It's working, you saved me a lot.


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