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How to restore a canceled task
Posted: Wed Sep 24, 2014 11:37 am
by ashkufaraz
hi
How can to restore a canceled task?
Is it possible return canceld task to TO_DO?
i work with data base and tables( APPLICATION,APP_DELEGATION,SUB_APPLICATION,APP_THREAD)
and could return a canceled task to TO_DO but does not run only be shown in the list TO_DO.
Re: How to restore a canceled task
Posted: Thu Sep 25, 2014 9:11 am
by liliana
Hi,
You have to modify the following tables by looking for your case number:
APPLICATION
- APP_STATUS change to TO_DO
APP_DELEGATION
- DEL_THREAD_STATUS change to OPEN
- DEL_FINISH_DATE change to NULL
APP_THREAD
- APP_THREAD_STATUS change to OPEN
Then your case will be on your inbox without executing any derivation.
Let me know if this helps you.
Regards,
Re: How to restore a canceled task
Posted: Tue Jan 13, 2015 5:27 am
by TingTingXie
liliana wrote:Hi,
You have to modify the following tables by looking for your case number:
APPLICATION
- APP_STATUS change to TO_DO
APP_DELEGATION
- DEL_THREAD_STATUS change to OPEN
- DEL_FINISH_DATE change to NULL
APP_THREAD
- APP_THREAD_STATUS change to OPEN
Then your case will be on your inbox without executing any derivation.
Let me know if this helps you.
Regards,
Hi, Liliana
Thanks.
It's working, you saved me a lot.