[ashkufaraz]

hi
How can to restore a canceled task?
Is it possible return canceld task to TO_DO?
i work with data base and tables( APPLICATION,APP_DELEGATION,SUB_APPLICATION,APP_THREAD)
and could return a canceled task to TO_DO but does not run only be shown in the list TO_DO.

[liliana]

Hi,

You have to modify the following tables by looking for your case number:

APPLICATION
- APP_STATUS change to TO_DO

APP_DELEGATION
- DEL_THREAD_STATUS change to OPEN
- DEL_FINISH_DATE change to NULL

APP_THREAD
- APP_THREAD_STATUS change to OPEN

Then your case will be on your inbox without executing any derivation.

Let me know if this helps you.

Regards,

[TingTingXie]

Hi,

You have to modify the following tables by looking for your case number:

APPLICATION
- APP_STATUS change to TO_DO

APP_DELEGATION
- DEL_THREAD_STATUS change to OPEN
- DEL_FINISH_DATE change to NULL

APP_THREAD
- APP_THREAD_STATUS change to OPEN

Then your case will be on your inbox without executing any derivation.

Let me know if this helps you.

Regards,

Hi, Liliana

Thanks.
It's working, you saved me a lot.